Refund & Return Policy

March 17, 2026

At VOGUESTYLE LTD, we want customers to review their purchases carefully and contact us promptly if any issue arises. This Refund & Return Policy explains the conditions for returns, refunds, and related requests for orders placed through voguestyleltd.shop.

1. Return Window

Eligible items may be returned within 30 days after delivery.

Requests submitted after this period may not be accepted unless required by applicable consumer law.

2. Return Eligibility

To be eligible for return, items should generally meet the following conditions:

unused, unworn, and unwashed
in their original condition
returned with original packaging, tags, accessories, and inserts where possible
not damaged due to misuse, mishandling, or unauthorised modification
accompanied by sufficient order information to help us identify the purchase

We reserve the right to refuse returns that do not satisfy the above conditions, subject to applicable law.

3. Items That May Not Be Returned

Unless faulty, incorrect, or otherwise required by law, the following categories may not be eligible for return:

personalised or made-to-order items
intimate, hygiene-sensitive, or sealed items that are unsuitable for return once opened
gift cards
clearance, final-sale, or non-returnable promotional items clearly identified as such at the time of sale
items returned in a materially used, altered, or damaged condition not caused by transit or product defect

4. Return Approval Required

Please contact support@voguestyleltd.shop before sending any return.

Returns sent without prior contact and approval may be delayed, refused, or returned to sender.

5. Return Address

Return address varies by warehouse or fulfilment location.
Customers must contact us first to confirm the correct return address before sending any item back.

Unauthorised returns, incorrectly addressed returns, or parcels sent to the wrong location may be rejected or may experience processing delays.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us within a reasonable time after delivery.

To assist review, we may request:

your order number
a description of the issue
clear photos of the item and packaging
any other reasonable supporting information

Where appropriate, we may offer a replacement, partial refund, full refund, or another suitable resolution in accordance with applicable law and the circumstances of the case.

7. Return Shipping

If the return is due to customer preference, sizing choice, or another non-defect reason, the customer may be responsible for return shipping costs unless otherwise stated.

If the return is due to our error, a verified defect, or damage in transit, we may provide an appropriate remedy, which may include reimbursement of reasonable return shipping cost where applicable and approved.

8. Refund Process

Once a returned item is received and inspected, we will review the return and inform you of the outcome.

If approved, refunds are generally issued to the original payment method within 7–14 business days after inspection and approval. Actual timing may vary depending on the payment provider or card issuer.

Shipping charges, handling fees, or non-refundable service charges may not be refunded unless required by law or where the return is due to our error.

9. Exchanges

We do not guarantee direct exchanges for all products. In many cases, the most efficient method may be to return the eligible item following approval and place a new order separately, where stock remains available.

10. Order Cancellation

Orders may only be cancelled before dispatch. Once an order has been processed or shipped, cancellation may no longer be possible, and the order may instead be subject to this Refund & Return Policy.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact us first before initiating a payment dispute or chargeback so that we may try to resolve the matter efficiently. Fraudulent, abusive, or bad-faith claims may be contested where appropriate.